Terms of Service

Last Updated: October, 2026.

Welcome to Candle Studio!

These Terms of Service (“Terms”) govern your access to and use of our website, https://candlestudio.in, and the purchase of products offered by Candle Studio (“we,” “us,” or “our”).

By accessing our website or placing an order, you agree to these Terms and any other policies referenced here, subject to your rights under applicable Indian law.

We encourage you to read these Terms carefully before making a purchase.

1. General Conditions

Candle Studio is an India-based online store offering decorative candles, festive candles, gifting products, and related accessories.

We reserve the right to update our product collections, prices, promotional offers, and website content from time to time.

We may restrict access to our Services or refuse transactions where reasonably necessary to prevent fraud, misuse, or unlawful activity.

Nothing in these Terms limits or excludes any rights or protections provided to consumers under applicable Indian law.

2. Account Terms

Customers may be permitted to make purchases as guests or through registered customer accounts, depending on available website features.

When creating an account or placing an order, you agree to:

• Provide accurate and complete contact, billing, and delivery information.

• Maintain the confidentiality of your account credentials.

• Notify us of any suspected unauthorized account activity.

• Use our website only for lawful purposes.

• Provide updated contact details when necessary for order fulfillment.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

Customers who are minors must make purchases through, or with appropriate authorization from, a parent or legal guardian.

We may suspend accounts involved in fraudulent, unlawful, or abusive activities after appropriate review.

3. Product Information and Descriptions

At Candle Studio, we aim to provide accurate product photographs, descriptions, specifications, and pricing information.

Our candles may feature handcrafted elements, decorative patterns, and different colours.

Please note:

• Actual product colours may vary slightly due to lighting conditions, photography, and screen settings.

• Minor variations in handcrafted products may occur.

• Product dimensions, weight, materials, fragrance, and other specifications will be provided on relevant product pages where applicable.

• Decorative arrangements or props shown in photographs may not be included unless specifically stated.

• Product availability is subject to stock.

We take reasonable care to ensure that product descriptions accurately represent the items offered.

If you receive a product that is materially different from its description, damaged, defective, or otherwise not as represented, please contact us for assistance in accordance with our Return and Refund Policy and applicable law.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges, handling fees, and other charges will be disclosed before the customer confirms an order.

We may update prices and offers without prior notice. Changes will not normally affect orders we have already accepted, except where permitted by applicable law.

Accepted Payment Methods

Depending on availability, Candle Studio may offer:

• UPI payments.

• Credit and debit cards.

• Net banking.

• Other supported digital payment methods.

• Cash on Delivery (COD).

• Partial Cash on Delivery, if enabled.

Online payments are processed by authorized third-party payment service providers.

We do not intentionally store complete card information, CVVs, or UPI PINs on our own systems.

Cash on Delivery

COD may be available for eligible products, locations, and order values.

Customers selecting COD agree to pay the amount displayed at checkout when the shipment is delivered.

Partial Cash on Delivery

If Partial COD is offered, customers may be required to pay a specified advance online and the remaining balance upon delivery.

The applicable advance amount, outstanding balance, and payment conditions will be displayed before order confirmation.

Any refund or adjustment of an advance payment will be governed by our applicable refund terms and Indian consumer-protection laws.

5. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After an order is placed, customers may receive an automated confirmation email, SMS, or other notification.

Such an acknowledgment does not necessarily mean the order has been accepted for fulfillment.

An order is generally considered accepted when we confirm acceptance or dispatch the purchased products.

We may cancel an order for legitimate reasons, including:

• Product unavailability.

• Incorrect or incomplete delivery details.

• Failed payment verification.

• Suspected fraudulent activity.

• Clear pricing or technical errors.

• Delivery restrictions that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund of the amount paid.

Refunds will be processed in accordance with our Refund Policy and applicable payment-provider timelines.

6. Shipping and Delivery

Candle Studio aims to deliver customer orders safely and within the estimated timelines communicated at checkout or through our Shipping Policy.

We may use third-party logistics providers and courier partners for shipping and delivery.

Shipping Information

• Available delivery locations are determined by courier serviceability and applicable shipping restrictions.

• Shipping fees, if applicable, will be displayed before checkout completion.

• Estimated dispatch and delivery timelines may vary depending on destination, product availability, and courier operations.

• Tracking details will be shared when supported by our shipping provider.

Delivery dates are estimates unless expressly confirmed as guaranteed.

Delivery Delays

Delays may occasionally arise due to weather conditions, logistical disruptions, public holidays, transportation restrictions, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery details.

If delivery cannot be completed because of incorrect information, repeated failed delivery attempts, or refusal to accept the shipment, we may contact the customer to arrange an appropriate resolution.

Any additional shipping or return charges will be handled transparently, fairly, and in accordance with applicable law.

For more information, please refer to our Shipping Policy.

7. Returns, Replacements, and Refunds

Customer satisfaction is important to us, and we want every Candle Studio purchase to meet reasonable quality expectations.

Return and refund eligibility depends on the product, reason for return, condition of the item, and applicable Indian consumer-protection requirements.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, materially different from its description, or incorrect, please contact us at prinvoindia@gmail.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where reasonably available.

We will review the concern and provide an appropriate remedy, which may include a replacement, refund, or another resolution as required by applicable law.

Change-of-Mind Returns

Returns requested solely because a customer changes their mind will be handled according to our published Return and Refund Policy.

Some products may have specific return conditions where legally permitted.

Any such limitations will be disclosed clearly and will not override statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming products.

Refund Processing

Once a refund is approved, it will be initiated through the applicable payment method or another mutually agreed lawful method.

The time required for funds to appear may depend on the bank, payment gateway, and payment method.

Customers can contact us for refund-related assistance.

For complete information, please refer to our Return and Refund Policy.

8. Candle Usage and Safety

Our candles are intended for appropriate decorative and household use.

To help ensure safe usage, customers should follow the safety instructions supplied with the product, including:

• Never leave a burning candle unattended.

• Keep candles away from children and pets.

• Place candles on stable, heat-resistant surfaces.

• Keep burning candles away from curtains, paper, and other flammable materials.

• Avoid moving candles while the wax is hot or the candle is burning.

• Maintain appropriate spacing between burning candles.

• Extinguish candles safely after use.

Customers should discontinue using a product if they notice an unusual safety concern and contact us for assistance.

These precautions do not limit any statutory rights or remedies available for defective or unsafe products.

9. Promotions, Discounts, and Offers

Candle Studio may occasionally introduce promotional campaigns, discount codes, festive offers, and complimentary products.

Promotions may be subject to disclosed eligibility conditions, validity periods, and stock availability.

Unless otherwise specified:

• Discount codes may have usage limitations.

• Certain promotions may not be combined.

• Complimentary products may be subject to qualifying order requirements.

• Promotional offers may be modified or discontinued prospectively.

Any applicable promotional conditions will be disclosed before customers complete their purchases.

We will honor accepted orders in accordance with their applicable terms and legal requirements.

10. Prohibited Uses

You agree not to misuse our website or Services.

Prohibited activities include:

• Using the website for fraudulent or unlawful purposes.

• Attempting unauthorized access to accounts, servers, or systems.

• Uploading malware, viruses, or harmful software.

• Interfering with the security or normal functioning of our website.

• Using false information to carry out fraudulent transactions.

• Infringing our intellectual property rights or those of third parties.

• Impersonating another individual or business.

• Conducting automated data extraction that violates applicable law or our legitimate website restrictions.

We may take appropriate action against unlawful or abusive activity, including restricting access or contacting relevant authorities when justified.

11. Intellectual Property

All original website content, including product photography, designs, written descriptions, logos, graphics, and other materials, belongs to Candle Studio or its respective licensors.

Such content is protected under applicable intellectual property laws.

Customers may browse and use website content for personal, non-commercial purposes.

Reproducing, modifying, distributing, or commercially exploiting protected materials without appropriate authorization is prohibited, except where permitted by applicable law.

12. Third-Party Services

Our website is powered by Shopify and may use third-party providers for payment processing, shipping, analytics, customer support, and other operational functions.

These providers may maintain separate terms and privacy policies.

Although we make reasonable efforts to work with reliable service providers, certain technical or operational issues may arise outside our direct control.

Nothing in this section excludes our own responsibilities to customers under applicable law.

13. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled as described in our Privacy Policy and in accordance with applicable Indian data-protection requirements.

Information may be used for order fulfillment, payment processing, shipping, customer support, fraud prevention, and other lawful business activities.

Please review our Privacy Policy to understand our data-handling practices and your available rights.

14. Limitation of Liability

Candle Studio aims to provide accurate information, quality products, and reliable customer service.

However, to the maximum extent permitted by applicable law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, including certain third-party service interruptions or events that could not reasonably have been prevented.

Where legally permissible, we exclude liability for indirect or consequential commercial losses that are not reasonably foreseeable.

Nothing in these Terms excludes or restricts liability for fraud, willful misconduct, defective products, personal injury, or other matters where exclusion or restriction is prohibited by applicable law.

Nothing in these Terms limits a consumer's statutory rights to seek refunds, replacements, compensation, or other remedies available under Indian law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Any dispute arising from the use of our website or the purchase of our products will be subject to applicable Indian laws, including the Consumer Protection Act, 2019 and related rules.

Where disputes cannot be resolved amicably, they may be referred to competent courts or consumer dispute redressal authorities having jurisdiction under applicable law.

Nothing in this clause restricts the rights of consumers to approach a competent Consumer Commission or other authority entitled to hear their complaints.

16. Changes to These Terms

Candle Studio may modify these Terms from time to time to reflect changes in business operations, services, or legal requirements.

Updated Terms will be published on this page with a revised effective date.

Changes will generally apply prospectively and will not unfairly alter the terms of orders already accepted.

Where required by applicable law, we will provide appropriate notice or obtain any necessary consent.

17. Customer Support and Grievance Redressal

We are committed to addressing customer questions, complaints, and order-related concerns fairly and promptly.

For assistance with orders, payments, shipping, returns, or products, please contact us.

Store Name: Candle Studio

Website: https://candlestudio.in

Email: prinvoindia@gmail.com

Business Address: Lucknow, Uttar Pradesh

Customer Support Phone: 9517595333

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, complaints will be acknowledged within 48 hours and redressed within one month, in accordance with the applicable requirements.

Customers may also pursue remedies through the appropriate consumer protection authorities in India.

Thank You for Choosing Candle Studio!

We believe that every candle should bring warmth, beauty, and happiness into your home.

Your trust matters to us, and we remain committed to offering thoughtfully designed products, quality-conscious practices, and dependable customer support.

Candle Studio — Crafted to Glow, Made to Remember.