Shipping policy

Shipping Policy

Last Updated: October, 2026.

At Candle Studio, we believe that shopping for your favourite candles should be as delightful as lighting them. That's why we are committed to making your delivery experience simple, reliable, and convenient.

Please review our shipping policy to understand how we process, ship, and deliver your orders.

1. Free Shipping Across India 🚚

We are happy to offer FREE SHIPPING on all orders across India!

  • No minimum order value required.

  • No additional shipping charges.

  • Available for both prepaid and Cash on Delivery (COD) orders, including Partial COD where eligible.

  • Delivery is subject to courier serviceability at your PIN code.

Shipping availability will be determined by the delivery location provided during checkout.

2. Order Processing Time

We aim to process all confirmed orders within 24–48 hours of order placement.

During this period, your order is prepared, packed, and made ready for dispatch.

Processing times may be affected by public holidays, unusually high order volumes, or circumstances beyond our reasonable control.

If your order experiences a significant processing delay, we will make reasonable efforts to inform you.

3. Estimated Delivery Time

Our estimated delivery timeframe is 3–5 business days from the date of order placement, including order processing.

This means the 24–48-hour processing period is included in the estimated delivery window, not added separately.

Business days exclude Sundays and applicable public or courier holidays.

Delivery estimates may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

While we aim to deliver within the estimated timeframe, delivery dates are not guaranteed.

4. Shipping Partners

We use Shiprocket and its associated courier partners to manage the shipping and delivery of our products.

Courier partners may vary depending on your delivery location, shipment requirements, and service availability.

All orders are shipped to the address provided during checkout.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will share the relevant tracking details through the contact information provided during checkout.

You can use these details to check your shipment's progress.

If you need assistance locating or tracking your order, contact us at prinvoindia@gmail.com with your order number.

6. Prepaid, COD & Partial COD Orders

Candle Studio supports the following payment options, subject to availability and eligibility at checkout:

Prepaid Orders: Pay the complete order amount securely online before your order is shipped.

Cash on Delivery (COD): Pay the applicable order amount upon delivery.

Partial Cash on Delivery (Partial COD): Pay the advance amount displayed at checkout and settle the remaining balance at the time of delivery.

Payment options may vary depending on courier serviceability, order eligibility, and the available checkout services.

Shipping remains free regardless of the eligible payment method selected.

7. Delivery Delays & Issues

We work to ensure that your candles reach you safely and on time. However, occasional delays may occur due to:

  • Weather conditions or natural disruptions.

  • Courier or transportation delays.

  • Public holidays or peak festive periods.

  • Incorrect or incomplete delivery information.

  • Delivery restrictions or unforeseen logistical issues.

If your order is delayed beyond the estimated delivery timeframe, please email prinvoindia@gmail.com with your order number.

We will help you check the shipment status and coordinate with the courier partner where necessary.

8. Incorrect Address or Unsuccessful Delivery

Customers are requested to provide their complete and accurate shipping details, including:

  • Full recipient name.

  • Complete delivery address.

  • Correct PIN code.

  • Active contact number.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible.

Address changes may not be possible once the order has been dispatched.

If a delivery attempt is unsuccessful, we will assist you with the available options based on the courier partner's policies and applicable circumstances.

9. Damaged, Missing, or Incorrect Products

If your order arrives damaged, contains an incorrect item, or has a missing product, please contact us at prinvoindia@gmail.com.

Include your order number, a brief description of the issue, and photographs of the product and packaging where available.

We will review your concern and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer-protection laws.

10. International Shipping

At present, Candle Studio ships only within India.

We do not currently offer international shipping.

11. Contact Us

Have questions about your order or delivery? We're here to help!

Store Name: Candle Studio

Website: https://candlestudio.in

Email: prinvoindia@gmail.com

We value your trust and are committed to providing a positive shopping and delivery experience.

Candle Studio — Crafted to Glow, Made to Remember. 🕯️